Patient Services

October 9, 2020
Soulistic Hospice 18
Calle Iglesia Tubac, AZ 85646

Attn: Ms. Goodman,

Thank you to Soulistic Hospice and your team members.

I would like to take this opportunity on behalf of the Zepeda Family thanks all of the team at the Soulistic Hospice Program.

On June 2020, my mother in law after being released from the hospital was placed in hospice. From the time that she was placed in hospice, we were informed that her health would begin to deteriorate and that she had between 1 month and 2 years to live. My wife was provided with telephone numbers to several hospice programs whom service the Santa Cruz County area. We were asked to request information from each of the companies to make a decision as to who would help us take care of my mother in law in her finally stages of life. This was an extremely difficult decision to make.

While talking to various people, we were informed that Soulistic Hospice had some very dedicated people working for their program whom provided a higher level of care than any other program in the state of Arizona. Some of the people who provided this information are people who themselves work for both the State of Arizona, people whom loved ones have been cared for by Soulistic Hospice, Doctors in the Santa Cruz County Community, and Doctors/Nurses for the hospital where my mother in law was attended to in Tucson, Arizona. After contacting the different programs and making the difficult decision, my wife chose to contact Soulistic Hospice. From the moment we picked up the phone and spoke to your social worker, we noticed the level of care that your company provides. She was compassionate and very informative about the program and the level of care that the program provided. She explained to my wife and I, how the program worked, what was provided and how the team would care for my mother in law at our home. She explained what to expect and told us that we could pick up the phone at any time and ask for guidance if we had any questions.

When we met your nurses at our home for the first time, both were very caring, loving, and dedicated to providing the best care for my mother in law. Throughout the care of my mother in law, they also showed the level of professionalism and compassion they felt for she and my family. By far they treated my mother in law as if she was their own grandmother, parent, or sibling during this time. Both were exceptional in their care.

When it comes to your CNA, the words that come to mind which best describe her are compassionate, loving, caring, dedicated, and most than anything professional. She took care of my mother in law as if she was her own mother. Her always happy attitude brings out the best person in her and made these difficult times easier. She would always tell us what to expect and is willing to help and take exceptional care of her patients.

There were times that both your nurse and CNA would call on their days off just to ask how my mother in law was doing or if we needed anything. They were always interested in knowing how she had awoken and if she was doing well. Not only were they concerned about her but they too were concerned about how my wife was doing. They would continuously ask her if she needed anything and if she was okay. They would always offer her help if needed.

All of the Soulistic Hospice employees whom cared for my mother and law brought the name of Soulistic Hospice to a higher professional level. The Zepeda family is extremely thankful with your employees and Soulistic Hospice because in these difficult times, you all made it easier to cope with the much difficult times that we were experiencing.

Thank you for everything you did for our family during these times. We now know that we made the best decision by contacting Soulistic Hospice.

Respectfully,
The Zepeda Family